FastCAM

Refunds
Money Back Guarantee
Refunds & Returns

FastCAM is a reputable supplier with a 30 year trading history and our goods come with a standard limited warranty, similar to other software vendors. We offer free 30 days support to ensure the successful installation of your products.

30 DAY WARRANTY

YOUR SATISFACTION IS IMPORTANT TO US

We encourage you to choose your purchases carefully and to contact us immediately if you have any issues so that we can reasonably resolve any problems or concerns. To help you make the right decision, you can also contact a Sales or Service Rep before you purchase.

MONEY BACK GUARANTEE

For our NC Boxed Products, if we cannot supply a suitable postprocessor, we will not ship your product. A service representative will get in contact to organise a refund. Where the goods delivered by us are faulty or wrongly described, FastCAM will either refund your money or replace the goods.

NOTE: This money back guarantee does not apply where you simply change your mind and the product is not faulty. Due to the nature of electronic license delivery, returns are not accepted.

PRODUCT RETURN PROCEDURE

Requests for refunds must :

  • Be made within thirty (30) days of the purchase date.
  • Sent via e-mail to licensing@fastcam.com
  • Contain your Invoice reference number along with a detailed and grounded reason why you want to apply for a refund.
  • Upon sending a refund request, please allow our Customer Service Team one or two business days to get back to you.
  • If a refund is approved, you will be advised of the number of business days required for processing.
  • If you ordered Boxed Product, you will need to obtain a Return Authorization Number BEFORE you return it.
  • When you do return product, return it exactly as instructed.