Web Support
Remote Web Session

An interactive web-based technology that allows our engineers to connect directly to your PC remotely. FastCAM have used this technology to deliver sales presentations, support and training for years and it has proven to be an easy and cost-effective way to connect to our many customers around the world.

< Support

Quick Connect

This web service is available freely for scheduled sales presentations, collaborative IT meetings and customers who have purchased our Annual Service Agreement.

If you need web based technical support and are not on a service contract, the cost per incident is US$150/AU$180 which provides a one hour session.

Our engineer will ask you to provide a password & ID for each session in order to connect to your PC. To generate this information, you will need to download the Quick Support APP which only takes a few minutes and is fully automatic.

Email us to arrange this type of service

Secure connection: TeamViewer is a highly secure remote maintenance solution. Your connections are established via fully encrypted data channels using 2048-bit RSA key exchange and 256-bit AES session encoding. You do not need Administrator rights to run the Quick Support APP.

Team Viewer Technical FAQ's            More about Teamviewer

Download teamviewer program